Terms & Conditions

These Terms & Conditions apply to your use of the Syntony Institute website and, where applicable, your purchase of and participation in programmes, courses, training and other services supplied by Syntony Institute Ltd.

Please read them carefully before using our website or purchasing a programme.

By purchasing or enrolling in a Syntony Institute programme, you agree to the Terms & Conditions that apply at the time of your purchase.

Nothing in these Terms & Conditions excludes or limits any rights you have under applicable consumer law that cannot legally be excluded or limited.

Syntony Institute provides education and professional training in health optimisation, longevity, health coaching and related areas.

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or enrol in our programmes.

By creating an account, purchasing a programme or enrolling with Syntony Institute, you confirm that the information you provide is accurate and complete.

If you purchase a programme on behalf of an organisation, you confirm that you have authority to enter into the agreement on its behalf.

You may use the Syntony Institute website for lawful personal or professional purposes connected with learning about our organisation, programmes and services.

You must not use the website:

• unlawfully or fraudulently;
• in a way that damages or interferes with the website or its security;
• to attempt unauthorised access to our systems or another person's account;
• to introduce malicious software or harmful code;
• to scrape, systematically extract or reproduce website content without permission; or
• to infringe the intellectual-property, privacy or other rights of Syntony Institute or another person.

We may restrict access to the website where reasonably necessary to protect our systems, users or legal rights.

We aim to describe our programmes, courses and services accurately.

Programme pages may include information about:

• programme content;
• curriculum;
• delivery format;
• live training;
• programme duration;
• faculty;
• certification requirements;
• pricing;
• payment options; and
• scheduled training dates.

The programme description and price presented to you when you purchase form part of your agreement with us.

Minor updates may be made to programme content to reflect developments in science, professional practice, technology or teaching methods.

When you submit an order or enrolment, you are making an offer to purchase the relevant programme or service.

A binding agreement is formed when we accept your order and provide confirmation of your purchase or enrolment.

You are responsible for checking that:

• the programme selected is the programme you intend to purchase;
• your contact details are correct;
• you understand the programme format and requirements; and
• you meet any stated eligibility requirements.

You should retain a copy of your order confirmation and these Terms & Conditions.

Programme prices are shown on the relevant programme or checkout page.

All programme prices are shown including VAT.

Payments are processed securely through our payment provider.

Where you purchase using a payment plan, the payment plan is simply a method of paying the total programme fee. Unless expressly described as a subscription, it is not a monthly subscription that can simply be cancelled by stopping future instalments.

Once any applicable statutory withdrawal period and any programme-specific money-back guarantee have ended, withdrawing from the programme, ceasing to participate or choosing not to access the training does not cancel your obligation to pay the remaining programme fee, subject to applicable law.

You agree to make payments according to the schedule selected at checkout and are responsible for ensuring that a valid payment method remains available for all scheduled instalments.

If an instalment is not paid when due, is declined or reversed, or you cancel or revoke the payment arrangement without first agreeing an alternative payment arrangement with Syntony Institute, the full remaining unpaid balance will become immediately due and payable, subject to applicable law.

If a payment becomes overdue, we may contact you and, where reasonable, temporarily suspend programme access until the payment issue is resolved.

Nothing in this section affects statutory rights you may have.

Our cancellation, refund and transfer arrangements are explained in our separate Refund & Cancellation Policy.

The Health Optimisation Coach Training Programme includes a full 14-day money-back guarantee from purchase, including if you have attended any part or all of its live Science & Art of Coaching workshop. No explanation is required. Thrive Unlimited, Supplement Mastery Pro and the Certified Supplement Specialist Programme include the same 14-day money-back guarantee from purchase, whatever you have accessed during that period. Other programmes may have different terms.

Outside any applicable guarantee period, programme cancellation rights and any applicable charges are governed by our programme-specific cancellation policy, your agreed terms and applicable law.

Where permitted under our Refund & Cancellation Policy, we may allow a programme purchase to be transferred to another eligible participant.

If you are purchasing as a consumer online, statutory withdrawal rights may apply.

Nothing in these Terms overrides those statutory rights.

Some Syntony Institute programmes are provided entirely through digital content.

Where applicable, you may be offered immediate access after purchase.

Where consumer law requires specific consent before immediate digital content is supplied or before a statutory withdrawal right can be lost, that consent will be requested separately during the purchasing process.

Your rights relating to wholly digital programmes are explained further in our Refund & Cancellation Policy.

Some programmes combine:

• recorded or self-paced learning;
• live virtual training;
• coaching practice;
• masterclasses;
• assessments;
• individual feedback; and
• certification activities.

You are responsible for attending required live sessions and completing any programme requirements necessary for certification.

Failure to attend a scheduled session does not automatically entitle you to a refund outside any applicable programme-specific money-back guarantee or statutory right.

Where alternative dates, cohorts or recordings are available, we may offer these where reasonably practicable, but we cannot guarantee that every session will have an alternative.

We may occasionally make reasonable changes to:

• programme content;
• teaching sequence;
• faculty;
• guest speakers;
• live-session dates;
• programme technology; or
• delivery arrangements.

We may do this where necessary to improve a programme, maintain its relevance or respond to circumstances outside our reasonable control.

We will not make changes that materially reduce the overall programme you purchased without taking reasonable steps to provide an appropriate alternative.

If we cancel a programme and cannot provide a suitable alternative, your rights will be handled in accordance with our Refund & Cancellation Policy and applicable law.

Where a programme requires an online account, your account is personal to you.

You must:

• keep your login credentials confidential;
• take reasonable steps to protect your account;
• not share programme access with another person; and
• notify us if you believe your account has been accessed without permission.

You must not copy, share, sell or distribute your account access.

We may suspend access where we reasonably believe an account is being misused.

Unless otherwise stated, all intellectual property in Syntony Institute materials belongs to Syntony Institute Ltd or the relevant rights holder.

This includes, where applicable:

• videos;
• course lessons;
• presentations;
• manuals;
• workbooks;
• frameworks;
• methodologies;
• diagrams;
• assessments;
• downloadable resources;
• website content;
• branding;
• graphics; and
• other educational materials.

When you enrol in a programme, we grant you a limited, personal, non-exclusive, non-transferable licence to use the programme materials for your own learning and professional development.

You may not, without prior written permission:

• reproduce substantial parts of a programme;
• distribute programme materials;
• share login access;
• upload programme materials to public or shared repositories;
• sell or sublicense programme content;
• record live training without permission;
• use our materials to create a competing training programme; or
• represent Syntony Institute intellectual property as your own.

Nothing in these Terms transfers ownership of our intellectual property to you.

You retain ownership of original work that you create and submit as part of your training.

By submitting work for assessment or feedback, you give Syntony Institute permission to access, review, store and use that material to the extent reasonably necessary to:

• provide training;
• assess your work;
• provide feedback;
• moderate assessments;
• administer certification; and
• maintain appropriate educational records.

This does not give Syntony Institute ownership of your original work.

You are responsible for ensuring that material you submit does not unlawfully infringe another person's rights or disclose personal information that you are not entitled to share.

Some professional programmes may require coaching practice, case studies or recorded coaching sessions.

When working with another person, you are responsible for:

• treating their information confidentially;
• obtaining any consent required for recording or submission;
• following programme instructions concerning privacy;
• anonymising or de-identifying case information where required; and
• avoiding the unnecessary inclusion of sensitive personal or health information.

You must not submit identifiable information about another person unless you have an appropriate lawful basis and have complied with the applicable programme requirements.

Some live sessions may be recorded for educational purposes.

Where a Syntony Institute session is recorded, participants will be informed appropriately.

Recordings remain subject to Syntony Institute's intellectual-property rights and must not be copied, redistributed, published or shared without permission.

Where a student submits a recorded coaching session for assessment, separate recording, privacy and consent requirements may apply.

Where a programme leads to a Syntony Institute certification, the credential is awarded only when the applicable certification requirements have been successfully completed.

Requirements may include:

• completion of specified learning;
• attendance requirements;
• coaching practice;
• assignments;
• case studies;
• knowledge assessments;
• competency assessments; and
• other requirements stated for the programme.

Enrolling in or paying for a certification programme does not guarantee that you will receive the credential.

Certification depends on demonstrating the required level of competence and satisfying the programme requirements.

A Syntony Institute qualification or certification does not grant a professional licence to practise medicine, diagnose disease, prescribe medication or perform another regulated healthcare activity unless you separately hold the professional qualifications and legal authority required to do so.

Graduates are responsible for:

• working within their own professional competence;
• understanding the laws and regulations applicable where they practise;
• obtaining appropriate insurance where required;
• making accurate representations about their qualifications; and
• referring clients to appropriately qualified professionals where necessary.

Syntony Institute programmes provide education and professional training.

Unless expressly stated otherwise, programme materials:

• do not constitute individual medical advice;
• do not establish a doctor-patient relationship;
• are not a substitute for diagnosis or treatment by an appropriately qualified healthcare professional; and
• should not be interpreted as authorising a student or graduate to practise outside their lawful professional scope.

Health and longevity science develops over time. We aim to provide contemporary, evidence-informed education but cannot guarantee that every scientific conclusion or recommendation will remain unchanged as new evidence emerges.

We provide education, training, coaching skills and professional-development resources.

We do not guarantee:

• employment;
• clients;
• business success;
• a particular level of income;
• acceptance by a particular employer or professional organisation;
• regulatory recognition in every jurisdiction; or
• any particular health or professional outcome.

Individual outcomes depend on many factors outside Syntony Institute's control.

Students participating in live training, communities or other interactive programme activities are expected to behave professionally and respectfully.

We may take reasonable action where a participant:

• behaves abusively or threateningly;
• harasses another participant or faculty member;
• seriously disrupts programme delivery;
• breaches confidentiality;
• misuses programme materials;
• engages in academic dishonesty; or
• materially breaches these Terms.

Depending on the circumstances, action may include a warning, restriction of access, suspension or removal from a programme.

We will act reasonably and proportionately when considering such action.

Our processing of personal information is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained separately in our Cookie Policy.

You can review or change optional cookie choices using Cookie Settings in the website footer.

Our website and programmes may use or link to services operated by third parties.

These may include learning, payment, scheduling and video-conferencing platforms.

Third-party services may have their own terms and privacy practices.

We are not responsible for content or services on unrelated external websites merely because we provide a link to them.

We take reasonable steps to maintain access to our website and online learning services, but cannot guarantee uninterrupted or error-free availability.

Temporary interruptions may occur because of:

• maintenance;
• technical problems;
• internet or communications failures;
• third-party platform outages;
• security issues; or
• circumstances beyond our reasonable control.

Where a material interruption affects delivery of a purchased programme, we will take reasonable steps to restore access or provide an appropriate alternative.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

Nothing excludes liability for fraud or fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.

If you are a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for loss or damage that results from:

• circumstances outside our reasonable control;
• use of programme information outside its intended educational purpose;
• your failure to follow reasonable instructions;
• unauthorised or unlawful professional practice; or
• third-party services outside our reasonable control,

except where applicable law provides otherwise.

If you use our services primarily for business or professional purposes, we will not be liable, to the maximum extent permitted by law, for indirect or consequential business losses, loss of profit, loss of revenue, loss of business opportunity or loss of goodwill.

Nothing in this section affects mandatory statutory rights.

We are not responsible for delay or failure to perform an obligation where this results from circumstances beyond our reasonable control.

These may include serious technology or communications failures, natural disasters, governmental action, industrial disputes, widespread illness, war or other exceptional events.

Where such an event materially affects a programme, we will take reasonable steps to minimise disruption and provide an appropriate alternative where practicable.

We may update these Terms & Conditions from time to time.

Changes will not retrospectively remove rights you have under an existing purchase or allow us to impose unreasonable changes to an existing consumer contract.

Where a material change affects an ongoing service or contractual relationship, we will provide appropriate notice where required.

The Terms applicable when you entered into your agreement should remain available to you for reference.

These Terms & Conditions and agreements with Syntony Institute Ltd are governed by the laws of the Netherlands, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident in another country, you retain any mandatory consumer protections provided by the laws applicable to you that cannot contractually be excluded.

Nothing in these Terms deprives a consumer of the right to bring proceedings before a court that has jurisdiction under applicable law.

If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter directly.

If a court or competent authority determines that any provision of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision will apply only to the extent that it is legally enforceable.

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

If you have questions about these Terms & Conditions, contact:

For cancellation, refund and programme-transfer information, please see our Refund & Cancellation Policy.

For information about your personal data, please see our Privacy Policy.