Refund & Cancellation Policy

Syntony Institute wants you to understand your cancellation and refund rights before purchasing a programme.

This policy applies to purchases made directly from Syntony Institute Ltd and should be read alongside our Terms & Conditions.

Nothing in this policy limits any rights you have under applicable consumer law.

We want you to make an informed and confident decision before committing to a programme.

For programmes where we expressly provide a 14-day refund period, you may request a full refund within 14 days of enrolment in accordance with the programme-specific terms below.

Once the applicable refund or statutory withdrawal period has ended, programme fees are generally non-refundable.

After that period, we do not normally provide refunds because:

• you change your mind;
• your personal circumstances change;
• you decide not to complete the programme;
• you do not attend scheduled live sessions;
• you do not access some or all of the programme materials; or
• the programme is no longer relevant to your goals.

Where appropriate, we may allow you to transfer your programme place to another person, as explained below.

This policy does not affect any statutory cancellation, refund or other consumer rights that apply to you.

If you purchase a programme online as a consumer, you will generally have a statutory period of 14 days in which to withdraw from the contract without giving a reason.

This statutory right is separate from any additional refund guarantee offered by Syntony Institute.

Different rules may apply where you ask us to begin supplying services or digital content during the 14-day statutory withdrawal period.

If you purchase a programme primarily for purposes connected with your trade, business or profession, statutory consumer withdrawal rights may not apply.

Nothing in this policy limits any statutory rights that apply to you.

The Health Optimisation Coach Training Programme is a hybrid professional training programme combining:

• self-paced digital learning;
• recorded video and audio teaching;
• online programme materials;
• live virtual professional skills training;
• coaching practice;
• individual feedback and assessment;
• community and professional development activities; and
• professional certification.

Our 14-Day Refund Guarantee

We want you to have sufficient time to be confident that the programme is right for you.

You may therefore request a full refund within 14 days of enrolment.

This applies even if you have begun accessing the programme during that period.

After the 14-day refund period has passed, tuition fees are non-refundable except where otherwise required by applicable law.

Before enrolling, we encourage you to:

• review the full Curriculum Guide;
• attend one of our Open Houses; and
• speak with Admissions if you have questions about the programme, professional pathway, time commitment or whether the training is right for you.

Our aim is for you to understand clearly what the programme involves and feel confident that it is the right training for you before making your commitment.

Some Syntony Institute programmes are delivered wholly or primarily through digital content.

These currently include:

• Thrive Unlimited
• Supplement Mastery Pro

Where digital content is made available immediately, you may be asked before access begins to:

• expressly consent to the digital content being supplied during the statutory withdrawal period; and
• acknowledge that, once supply of that digital content begins, you may lose your statutory right to withdraw from that digital content where permitted by law.

Where required by law, we will also provide confirmation of that consent and acknowledgement.

The statutory withdrawal right for qualifying digital content will only be lost where the relevant legal requirements have been satisfied.

This does not affect your statutory rights if digital content is faulty, misdescribed, not supplied as agreed or otherwise fails to meet applicable legal requirements.

Where Thrive Unlimited forms part of the Health Optimisation Coach Training Programme, the 14-day programme refund guarantee described in Section 3 applies to the overall programme purchase.

If you can no longer participate in a programme, we may allow you to transfer your place to another person rather than cancel it.

To request a transfer, contact:

hello@syntonyinstitute.com

The replacement participant must:

• meet any applicable eligibility requirements;
• agree to Syntony Institute's Terms & Conditions and relevant policies;
• provide the information required for enrolment; and
• complete any required onboarding.

Transfers are subject to Syntony Institute approval and must be administratively practicable.

Unless otherwise agreed, a programme place may only be transferred once.

A programme transfer does not create a right to a cash refund.

Where substantial training, assessment, certification or other programme activity has already been completed by the original participant, we may decline a transfer where it is no longer practical or appropriate.

Where a programme includes scheduled live virtual training, students are responsible for attending the sessions associated with their programme or chosen cohort.

Missing a scheduled live session does not normally create a right to a refund.

Where another cohort, recording or alternative arrangement is available, Syntony Institute may offer this at its discretion, but availability cannot always be guaranteed.

Where live attendance is a requirement for professional certification, a recording may not be accepted as a substitute.

If Syntony Institute cancels a live session, we will normally reschedule it or provide an appropriate alternative.

We may occasionally need to change:

• programme dates;
• teaching schedules;
• faculty;
• guest speakers;
• delivery arrangements; or
• other non-material aspects of a programme.

Where a material change affects your contractual entitlement, we will act reasonably and in accordance with applicable consumer law.

If Syntony Institute cancels a programme and cannot provide a suitable alternative, we will refund any fees relating to the part of the programme that we are unable to provide.

Where a programme is purchased using a payment plan, the payment plan is a method of paying the total programme fee. It is not a monthly subscription that can be cancelled at any time.

If you exercise a valid refund or withdrawal right within the applicable period, the payment plan will be cancelled and any refund due will be processed accordingly.

Once the applicable refund or statutory withdrawal period has ended, withdrawing from the programme, ceasing to participate or choosing not to access the training does not normally cancel your obligation to pay the remaining programme fee.

Scheduled instalments therefore remain payable in accordance with the payment plan you agreed to, subject to applicable law.

If an instalment is declined, reversed or otherwise unpaid, please contact us promptly so that an alternative payment arrangement can be discussed.

You are responsible for ensuring that a valid payment method remains available for scheduled instalments.

Any statutory rights you have remain unaffected.

If you wish to request a refund under one of our programme refund guarantees, or if you are entitled to a statutory withdrawal period and wish to exercise it, please notify us clearly in writing.

Contact:

Email: hello@syntonyinstitute.com

You do not need to provide a reason when exercising a valid statutory withdrawal right or the Health Optimisation Coach Training Programme 14-day refund guarantee.

Where a refund is due, it will be processed within the period required by applicable law and normally using the same payment method used for the original transaction unless otherwise agreed.

Eligible consumers who purchased online can also exercise their statutory withdrawal right using the online withdrawal facility available on our website.

The online process enables you to:

1. identify yourself and the relevant purchase;
2. clearly state that you wish to withdraw from the contract;
3. submit your withdrawal request electronically; and
4. receive confirmation that your request has been received.

This facility is provided for exercising applicable statutory consumer withdrawal rights. It does not create an additional right to cancel after the applicable statutory withdrawal period has ended.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.

You may have additional rights or remedies where a programme, service or digital content is not supplied as agreed or does not meet applicable legal requirements.

If you are unsure whether you are entitled to withdraw, request a refund or transfer your programme place, please contact:

hello@syntonyinstitute.com