Privacy & Cookies

This privacy policy applies between you, the User of this Website and Syntony Institute, the owner and provider of this Website. Syntony Institute takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

In this privacy policy, the following definitions are used:

In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to those of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; "including" is understood to mean "including without limitation"; reference to any statutory provision includes any modification or amendment of it; and the headings and sub-headings do not form part of this privacy policy.

This privacy policy applies only to the actions of Syntony Institute and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Syntony Institute is the "data controller". This means that Syntony Institute determines the purposes for which, and the manner in which, your Data is processed.

We may collect the following Data, which includes personal Data, from you:

• name;
• gender;
• contact information such as email addresses and telephone numbers;
• demographic information such as postcode, preferences and interests;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected) — in each case, in accordance with this privacy policy.

We collect Data in the following ways: data is given to us by you; data is received from other sources; and data is collected automatically.

Syntony Institute will collect your Data in a number of ways, for example when you contact us through the Website, by telephone, post, e-mail or through any other means; when you register with us and set up an account to receive our products/services; when you complete surveys that we use for research purposes (although you are not obliged to respond to them); when you enter a competition or promotion through a social media channel; when you make payments to us, through this Website or otherwise; when you elect to receive marketing communications from us; and when you use our services — in each case, in accordance with this privacy policy.

We will receive Data about you from the following publicly available third-party sources: Facebook, Google and Bing.

To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. We will also collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below headed "Cookies".

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for: internal record keeping; improvement of our products/services; transmission by email of marketing materials that may be of interest to you; and contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customize or update the Website — in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft opt-in. Soft opt-in consent applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under soft opt-in consent, we will take your consent as given unless you opt out. For other types of e-marketing, we are required to obtain your explicit consent — that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time (see "Your rights" below).

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may use your Data to show you Syntony Institute adverts and other content on other websites. If you do not want us to use your data to show you Syntony Institute adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

We may share your Data with the following groups of people for the following reasons: any of our group companies or affiliates — to ensure the proper administration of our website and business; and our employees, agents and/or professional advisors — to obtain advice from professional advisers — in each case, in accordance with this privacy policy.

We will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you; and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorized access to your Data, please let us know immediately by contacting us via our Contact page.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

You have the following rights in relation to your Data:

• Right to access — the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive". Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct — the right to have your Data rectified if it is inaccurate or incomplete.
• Right to delete — the right to request the erasure of your personal Data where there is no compelling reason for us to continue processing it.
• Right to object — the right to object to the processing of your Data, including for direct marketing purposes.
• Right to restrict — the right to request that we restrict the processing of your Data in certain circumstances.
• Right to data portability — the right to receive a copy of your Data in a structured, commonly used and machine-readable format, and to transmit that Data to another controller.
• Right to withdraw consent — the right to withdraw your consent to processing that relies on consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Right to complain — the right to lodge a complaint with a supervisory authority (such as the UK Information Commissioner's Office) if you believe our processing of your Data infringes applicable data protection law.

If you wish to exercise any of these rights, please contact us via our Contact page.

This Website may place and access certain Cookies on your computer. Syntony Institute uses Cookies to improve your experience of using the Website and to improve our range of services. Syntony Institute has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current EU Cookie Law.

This Website may place the following Cookies:

• Strictly necessary Cookies — essential to allow you to move around the Website and use its features, such as accessing secure areas. Without these Cookies, services you have asked for cannot be provided.
• Performance Cookies — collect anonymous information about how visitors use the Website, so that we can improve the way it works.
• Functionality Cookies — remember choices you make (such as your user name, language or region) to provide a more enhanced, personalized experience.
• Targeting Cookies — record your visit to the Website, the pages you have visited and the links you have followed, and may be used by us or our advertising partners to display adverts more relevant to your interests.

You can control or delete Cookies through your browser settings. Disabling Cookies may affect the functionality of this Website. For more information on managing Cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

This Website may contain links to other websites that are not operated by Syntony Institute. We have no control over, and assume no responsibility for, the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this privacy policy from time to time. Any changes will be posted on this page and, where significant, highlighted on the homepage or communicated to you directly. We encourage you to review this page periodically to stay informed of any updates.

If you have any questions about this privacy policy or our handling of your Data, please contact us via our Contact page. We are committed to working with you to resolve any concerns about the privacy of your information.